We know choosing a cleaning service is an important decision, and you may have questions about how we work. Our FAQ page is here to address common concerns, clarify our process, and help you feel confident in your choice. If you don’t see your question here, feel free to reach out—we’re happy to help!
With 15 years of experience, we recognize that every household and business is unique. Our rates are determined by several factors, the size of your home or business, the number of residents, employees, or pets, and other factors. This personalized approach ensures the best possible service for each client. For more details, please contact us for a free estimate.
No, we bring all the necessary professional-grade supplies and equipment to ensure a thorough cleaning. However, if you have a special request for specific products, we kindly ask that you provide them. We’re happy to accommodate your preferences to make sure your home is cleaned just the way you like.
We prioritize the care and respect of your belongings. If you have special valuables, heirlooms, or irreplaceable items, we recommend storing them safely or informing us of any areas you’d prefer we avoid. For added peace of mind, Tidewater Cleaning Service carries all necessary insurance to ensure protection in the unlikely event of any damage.
Payment is due at the time of service, a check can be left in a conspicuous location for the team to pick up after cleaning, for your convenience we can keep your credit card on file and bill automatically after each cleaning, other arrangements can be made if needed. We accept checks and all credit cards.
Yes, we are, and a Certificate of Insurance can be provided upon request.
We love pets and want to ensure a smooth and efficient cleaning experience for both them and our team. If you have pets, please let us know any relevant details that would help us accommodate them. While not required, we recommend restricting pets from the areas being cleaned to allow our team to work safely and efficiently. Your pet’s comfort and well-being are important to us, and we’re happy to make any necessary adjustments.
If you’re on a regular maintenance schedule, we strive to provide the same trusted team for each visit, ensuring consistency and familiarity. For on-demand services, we will do our best to assign the same team whenever possible. Our goal is to create a seamless and personalized experience with every cleaning.
Our cleaning teams typically consist of 3–4 skilled professionals. This allows us to complete your cleaning efficiently while minimizing the time spent in your home, so you can quickly return to your routine. Our goal is to provide high-quality service with minimal disruption to your day.
No, we do not require contracts—you’re free to cancel your service at any time. However, we do have a simple agreement for you to review and sign. This ensures that you’re aware of our policies, expectations, and the way we operate, helping us provide a seamless and transparent experience.
If you’re not completely happy with your cleaning, simply let us know within 24 hours, and we will promptly address any concerns to make it right. Your satisfaction is our top priority, and we proudly offer a 100% customer satisfaction guarantee. We are committed to delivering exceptional service and ensuring your home or office is cleaned to your expectations.
